We are very excited that the number of our Condo units are increasing ! We just bought 3 units plus parking at Red Residences, Makati, bringing our total number of Condo units in Metro Manila to 19 plus 3 parking.
We are continuing to improve each day so by the time all the condo units are complete, we will be in full operation with great process and happy/satisfied clients.
We cannot be happier with the turn out of our new units at Shore Residences. We assigned dedicated onsite Customer Service Manager and introduced a brand new Mitsubishi Montero SUV for car service. Our clients have been giving us perfect reviews and our calendars are always busy (in a good way :-)). Our Shore units are highly upgraded, we are giving 5-star hotel service including coffee, water, shampoo, conditioner, lotion and more. We offer reasonable rates and excellent customer service. Our clients are getting the best value for their money.
We always strive for perfection. We are re-investing all our income back to the units. We are looking forward to acquiring more units so we can further grow the business and have better process and structure.
It is a very exciting time for us. We are purchasing a brand new Mitsubishi Montero to use as a Car Service to our guests. This will be available by January 2018.
Our Shore units will also be ready by January 2018. We are currently putting together our plans and designs and we couldn't be more excited. It is finally happening !
We are very excited. Our two units at Shore Residences are almost done. We learned so much this past year and a half managing our Shell Residences units and we can only improve. We cannot be happier with the results. We had happy clients
We recently performed a major maintenance of the units. We blocked the calendars for almost 1 week to replace/update furniture, bulbs, cabinets, including grout. We even did general cleaning which made the units looking like there were never lived in. We also make sure we have updated sheets, towels and supplies. We are doing our best to have the best condo units. Of course, we want to have happy customers that is why we have a 5-15 minute wait policy to respond to clients' inquiries.
We look forward to 2017 as we will have more units at Shore Residences.
Thank you all !
We are on track to reach SUPERHOST status on Airbnb.
Here are Superhost status requirements from Airbnb :
To become a Superhost, you need to have an account in good standing, and over the past year you must have:
We have actually hosted more than 40 guests, have a 100% response rate, no cancellation and almost at 80% 5-star overall rating. We have great reviews from our recent guests because we keep on improving everyday.
We couldn't be happier. Our hard work and good customer service is paying off.
Here is the latest review from our Client :
Actual unit was better than the description. It exceeded our expectations! Neighborhood is great. Safe place with nice people around. Ms. Bebot was super nice, accommodating and helpful with our needs during our stay. Walking distance to the SM Mall of Asia, Amusement Park and Sunset View by the Bay! Kids had fun at the Swimming Pool. Had a good sleep on the cozy large bed. Very clean toilet and bath area. Unit had a complete set of things/items that you may need during your stay. Highly Recommended !!! Thank you Ms. Grace!
Both our units have been approved by Airbnb to be Business Travel Ready! Our hard work has paid off. Thank you to my wonderful staffs and and guests who made this possible.
Here is what a Business Travel Ready means in Airbnb :
Listings have 5 stars for at least 60% of primary reviews, cleanliness reviews, and accuracy reviews.
Hosts respond to 90% of booking requests within 24 hours.
Hosts don’t cancel confirmed reservations within 7 days of the check-in date.
The space is an eligible property type with no smoking allowed and no pets on the property. Room type is Entire Home/Apt.
Business travelers must be able to check in whenever they need to. If you cannot greet them, you can leave a key in a secure spot, use a keypad entry system, or have someone else greet travelers.
- Wireless Internet
- 24-Hour Check-in
- Hair Dryer
- Laptop Friendly Workspace
- Smoke Detector
- Carbon Monoxide Detector
We had great clients comments and suggestions which we mostly followed. As you can see from our booking calendar, we had a great month of May. June is also filling up really fast. The new addition to our staff Bebot has been unbelievably awesome, accepting late night check-ins and early morning check-outs. She also made sure our PLDT wifi and cable were installed in 1 week. We now have a good process in place for a very easy coordination between clients and our staff.
Truthfully, I was very nervous when I first reserved the units 5 years ago but it turned out fine. I am very excited for the 2 units to be completed at Shore Residences next year.
It was a rewarding day, indeed. There was 1 week of open slot in our May calendar for unit 1130 and someone did a booking for that week !
As we continue to learn the process of this business and at the same time improve our internal process, I am beginning to see the rewards. Of course there are sleepless nights for me because I like to be able to respond to booking inquiries within 10 mins, I think it is all worth it. I started to delegate the finance reporting to my staff in Palawan, and teach them how to do what I do. The power of delegation ! :-).
I am establishing a foundation for our future units. I am beginning to like this business of trying to be the best in accommodation and easy check-in/check-out process. So far, our customers are happy. That's all that matters.
I am a real estate enthusiast. I have invested in few properties since I was 29 years old. I am also a certified residential appraiser in California. I love seeing vacant piece of land transform into a community. So far, I have been amazed at how SMDC did Mall of Asia Complex.